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FAQs

FAQs

  • How do I transfer a site to a new homeowner?

    If you are a pool professional who has set up and configured a pool site and needs to hand over...
  • What is a “Not Up To Speed” Error and What You Should Do to Resolve The Issue

    This article will help you better understand the “Not Up To Speed Error” and how to resolve this issue with...
  • Some or all of my lights are not showing the correct color. How can I correct this?

    If you long-press the light color you will be presented with an option to sync your lights. When pressed, The...
  • I have laminar fountains that sometimes do not have enough force to reach the pool. Can I set limits on a pump to prevent this from happening?

    Yes. Both minimum and maximum limits can be set on all water features. This is done as part of the...
  • The app shows a current status for my pool. What does each mean?

    Here is a list of the current status options and what each means: Off – no control or equipment is...
  • What is the maximum Ethernet cable length I can use with The Attendant?

    For networking/ethernet, the max length for running cable is 295ft (90m) but the quality of that connection will vary based...
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