Introduction
As part of our commitment to data privacy we offer a straightforward process for users to delete their accounts from our platform. If you wish to remove your account, please follow the steps outlined below.
Steps to Request Account Deletion
1. Contact Customer Support
To initiate the account deletion process, you need to contact our Customer Support team. Please call us at: +1 (267) 810-0600
Our Customer Support representatives are available to assist you with your request. They will verify your identity and confirm the details required to process the deletion of your account.
2. Provide Necessary Information
When you call, be prepared to provide the following information to expedite your request:
- Full Name: The name associated with your account.
- Account Username or Email Address: The email address you used to register the account.
Important Information
- Verification Process: To protect your privacy, we may ask additional questions to verify your identity.
- Data Recovery: Once your account or data are deleted, this action cannot be undone. Ensure that you have saved any important information before initiating the deletion process.
- Service Limitations: During the processing period, you will not be able to access your account or use any associated services.
3. Confirmation of Deletion
After verifying your information, our Customer Support team will process your request. They will provide you with a confirmation number and an estimated timeframe for when the deletion will be completed. Please note that it may take up to 30 days for your account to be permanently removed from our systems.
4. Data Retention
While we strive to remove your account and associated personal data promptly, certain data, such as logs of interactions with the app and information collected from devices connected to Poolside Tech Attendant automation, may be retained for up to 13 months. This data is used for:
- Operational purposes: To ensure the smooth functioning of the app and connected devices.
- Compliance: To meet regulatory or legal requirements.
- Analysis: To improve our services and user experience.
For more detailed information on how we handle your data, including our data retention policies, please review our Privacy Policy.