Getting The Attendant Online: Network Access Requirements

The Attendant is designed to help you monitor and control your pool from anywhere – whether you’re relaxing at home or away on vacation.  To make this possible, The Attendant needs to communicate securely with our cloud servers.

If you’re on a private network, such as a home Wi-Fi or a secured community router, your network settings may need a small update to allow The Attendant to stay connected.

What Needs to Be Allowed on Your Network

For The Attendant to work properly, your router or firewall (the device that protects your internet connection) needs to allow certain types of connections to Poolside’s servers.

Here’s what should be whitelisted or allowed:

Domain Access

• Allow access to: *.poolside.cloud
  (This includes any subdomain like api.poolside.cloud, gateway.poolside.cloud, etc.)
• Allow access to: poolside-*.s3.amazonaws.com
• Allow access to: *.ingest.sentry.io

Required Ports

• TCP Port 80 – Used for basic web access
• TCP Port 443 – Used for secure web access (SSL)
• UDP Port 51820 – Used for secure remote device communication

If these are blocked, The Attendant won’t be able to reach our servers, which means it won’t be able to receive updates, send alerts, or let you control your pool remotely.

How Do I Know if This is Set Up?

In most home networks, these settings are already open by default.  However, if:

• You have a more secure or customized home firewall
• You’re using a mesh Wi-Fi system with added protections
• You’re connecting through a business-grade or community-managed router

You might need to ask your network administrator or IT provider to verify these access rules.

What to Tell Your IT Provider

I have a pool automation system called The Attendant that needs to connect to *.poolside.cloud and poolside-updates.s3.amazonaws.com.  Please make sure TCP ports 80 and 443, and UDP port 51820 are allowed to *.poolside.cloud and TCP port 443 is open to poolside-*.s3.amazonaws.com on our network firewall.