The Attendant requires a stable, quality Internet connection in order to provide you immediate access to all of the benefits and functionality it has to offer.
If your Wi-Fi signal doesn’t quite reach the location where The Attendant is installed, you might have trouble operating your pool or may see alerts in the mobile app that your device is not connected to the cloud.
Some other symptoms might include:
- Entries in the Alerts & History log that say “Device connected to cloud” and “Device disconnected from the cloud.”
- The Wifi history graph in Alerts & History frequently dips below the red line.
If this is happening to you, there are few things that you can try to help:
- Move the wireless access point that The Attendant is connected to closer to it.
- Add a new node or access point that is closer and connect The Attendant to that one.
- Use a hard-wired Ethernet connection on The Attendant and do not use Wi-Fi.
- Add a device called a Wi-Fi Bridge that can be physically connected to The Attendant and placed in a spot that has better coverage or line-of-sight to your access point.
In most cases, simply adjusting the placement of the access point is enough to improve the connection. Always try this first!
If moving an access point doesn’t help, then you should investigate other options that we have listed here and see what could work best for you. You might need to reach out and connect with a professional to assist.