Introduction
The Chemistry Engine Status screen can be accessed by going into your site’s Chemistry settings, then selecting the Chemistry Status link.
From here, you will see a listing of all of your available water chemistry dispensing devices, and the current status of each:
There is an overall summary of the entire system at the top, and the status of each follows.
The status can be one of several, all listed on this page below. Tapping on the arrow on the right will bring up some additional detail about the current status and also list out some troubleshooting steps and other instructions to help you understand what do to next.
Engine Status and Troubleshooting
Above Target Range
Status: 🟢
Summary: The measured value is currently above the configured target range.
The measured reading is currently above your configured target. If dosing is enabled, the system will work to bring it back into range on its own.
- If this status just appeared, give the system time – it may already be dosing to correct it.
- If the reading has been above target for an extended period and no dosing appears to be happening, check that dosing is enabled and that your chemical tank isn’t empty.
- If the reading is well above target, run a manual test with a home test kit to verify the sensor reading matches your actual water conditions.
Acid Dosing
Status: 🟡
Summary: Acid is currently being dispensed to lower pH levels. Liquid chlorine dosing is paused while this completes.
The system is actively adding acid to bring your water’s pH down right now. Chlorine dosing is temporarily paused until this is complete. There is nothing for you to do at this time – this is normal operation.
Below Target Range
Status: 🟢
Summary: The measured value is currently below the configured target range.
The measured reading is currently below your configured target. If dosing is enabled, the system will work to bring it back into range on its own.
- If this status just appeared, give the system time – it may already be dosing to correct it.
- If the reading has been below target for an extended period and no dosing appears to be happening, check that dosing is enabled and that the chemical tank isn’t empty.
- If the reading is well below target, run a manual test with a home test kit to verify the sensor reading matches your actual water conditions.
Chemical Pump Not Routed
Status: 🔴
Summary: A required dispensing device is not included in the current water circulation path.
The chemical pump isn’t included in the active water circulation path. Chemistry automated dispensing is paused.
- Confirm the chemical pump is assigned to the correct water circulation path in Installer Mode.
- If you recently changed your plumbing or equipment configuration, your Flow settings may need to be updated to reflect those changes.
- If you’re unsure how to configure your flows, contact your pool professional or Poolside Support.
Circulation Pump Error
Status: 🔴
Summary: Chemistry automation is paused because the circulation pump reported an error.
The circulation pump has reported an error, so chemistry automation has been paused to avoid adding chemicals to standing water.
- Check your pump controller or display for any error codes or warning lights.
- Consult your pump’s manual for guidance on the specific error shown.
- Once the pump error is resolved and water is circulating normally, chemistry automation will resume on its own.
- If you can’t identify or resolve the pump error, contact your pool professional.
Daily Dosing Limit Reached
Status: 🔴
Summary: The maximum allowed chemical dispensing amount for today has been reached.
The system has added the maximum allowed amount of chemical for today and has stopped dosing as a safety measure.
- Check that the chemical tank isn’t empty.
- Verify the chemical pump is actually moving fluid during a manual dose attempt.
- Inspect the tubing for kinks, blockages, or crusty buildup.
- Test the water manually with a home test kit to confirm the sensor reading reflects actual water conditions.
- The system will automatically retry the following day.
Dosing Disabled
Status: 🔴
Summary: Automatic dosing is currently disabled for this chemistry engine.
Automatic dosing has been turned off for this chemistry function. The system will not add any chemicals until it’s re-enabled.
- Open the chemistry settings for the chemical for the specific body of water.
- Locate the dosing enable toggle and turn it on.
- If dosing was disabled intentionally, confirm with your pool professional that it’s safe to re-enable before doing so.
Dosing Error
Status: 🔴
Summary: An error occurred while attempting to dispense chemicals.
Something went wrong during a recent dosing attempt and the system has stopped adding chemicals until the issue is identified.
- Check that your chemical tank has enough fluid – most dosing errors turn out to be an empty tank.
- During the next scheduled dose, watch and listen at the chemical pump. You should hear it running and see fluid moving through the tubing.
- Inspect the tubing running from the tank to the pool for kinks, air gaps, or blockages.
- Check the point where the chemical enters the plumbing for any crusty buildup or blockage.
- Once the root cause is addressed, open the app and tap “Try Again” on the alert card to resume dosing.
Dosing Profile Missing
Status: 🔴
Summary: No dosing profile could be found for the current chemistry conditions.
The system tried to determine how much chemical to add based on the current reading but couldn’t find a matching dosing profile entry.
- Open the chemistry dosing settings and confirm a dosing profile row exists for the affected chemical.
- If available, enable the “Use Default Procedure” option.
- If the dosing profile appears correct and the issue persists, contact Poolside Support.
Error Handling Not Configured
Status: 🔴
Summary: A required error handling or recovery method has not been configured.
The system doesn’t have a recovery plan configured for when dosing errors occur.
- Open the chemistry settings for the affected chemical in the app.
- Look for the “Alert Detection Method” setting and confirm it is configured.
- Look for the “Resume Method” setting and confirm it is also configured.
- If you’re unsure how to configure these settings, contact your pool professional or Poolside Support.
Incorrect Pump Type
Status: 🔴
Summary: The configured chemical pump type does not match the selected chemistry engine.
The type of chemical pump configured in the system doesn’t match the dosing method selected. This is a configuration issue that needs to be corrected.
- Contact Poolside Support for assistance.
Invalid Pump Capacity
Status: 🔴
Summary: The configured pump capacity appears invalid or outside the supported range.
The pump capacity value entered in the system is either missing, set to zero, or outside the supported range. This needs to be corrected before dosing can work.
- In Installer Mode, open the chemical pump settings.
- Locate the “Flow Rate Output Per Day” field.
- Check the label or documentation for your chemical pump to find the correct daily output rating.
- Enter the correct value and save your changes.
Liquid Chlorine Dosing
Status: 🟡
Summary: Liquid chlorine is currently being dispensed to raise sanitizer levels. Acid dosing is paused while this completes.
The system is actively adding chlorine to your water right now. Acid dosing is temporarily paused until this is complete. There is nothing for you to do at this time – this is normal operation.
Mixing In Progress
Status: 🟢
Summary: Chemistry adjustments are temporarily paused while recently added chemicals circulate and mix.
Chemicals were recently added and are still circulating through the water. The system is waiting for them to fully mix before taking another reading and deciding what to do next. There is nothing for you to do at this time – this is normal and expected behavior.
No Flow During Generation
Status: 🔴
Summary: Insufficient water flow was detected while operating the salt chlorine generator.
The salt chlorine generator detected inadequate water flow while attempting to run and paused operation for safety.
- Confirm your circulation pump is turned on and water is actively moving through the system.
- Check for closed valves or plumbing blockages restricting water flow.
- If water is flowing but this status persists, the flow switch may be faulty or stuck.
- Once proper water flow is restored, the salt chlorine generator will resume automatically.
No Water Flow Detected
Status: 🔴
Summary: Chemistry automation is paused because water flow could not be confirmed.
The system couldn’t confirm that water is actively flowing, so dosing has been paused as a precaution.
- Confirm your circulation pump is turned on and running.
- Check the flow switch for visible obstructions or damage.
- If the pump is running and water is clearly flowing but this status persists, the flow switch itself may be faulty or stuck.
- Chemistry automation will resume automatically once water flow is confirmed.
Sensor Calibration Incomplete
Status: 🔴
Summary: The sensor reading could not be normalized. Calibration or stabilization may still be in progress.
The sensor is returning a reading the system isn’t able to use yet. This usually means calibration hasn’t been completed or the sensor is still warming up.
- If the sensor was recently installed or replaced, give it 10–15 minutes to stabilize before taking further action.
- If the sensor has been running for a while and this status persists, it likely needs to be calibrated.
- Confirm the sensor is fully in the flow of water and not exposed to air pockets in the plumbing.
Sensor Powered Off
Status: 🔴
Summary: The required sensor is currently powered off or unavailable.
The required sensor is off or not responding. The system cannot make any chemistry decisions without an active sensor reading.
- Check that the sensor is properly connected to the controller.
- Inspect the wiring between the sensor and the controller for visible damage, loose connections, or corrosion.
- If the sensor still does not respond, contact your pool professional or Poolside Support.
Sensor Not Routed
Status: 🔴
Summary: A required sensor is not included in the current water circulation path.
The current path of flowing water doesn’t include the sensor. Chemistry automation is paused and will resume automatically once water is flowing through the sensor.
- Check to see that filtering is turned on and running.
- Confirm the chemistry sensor is assigned to the correct water circulation path in Installer Mode.
- If you recently changed your plumbing or equipment configuration, your Flow settings may need to be updated to reflect those changes.
- If you’re unsure how to configure your flows, contact your pool professional or Poolside Support.
Sensor Offline
Status: 🔴
Summary: The system cannot communicate with the required chemistry sensor.
The system has lost communication with the chemistry sensor entirely. No readings are available and dosing has been paused.
- Check the cable connecting the sensor to the controller for visible damage, kinks, or loose connections.
- Inspect the connection points on both the sensor and the controller for corrosion or moisture.
- If you have a spare cable available, try swapping it to rule out a wiring problem.
- If the sensor still doesn’t come back online after checking wiring, contact your pool professional or Poolside Support.
Sensor Readings Unstable
Status: 🔴
Summary: Sensor readings are fluctuating and chemistry adjustments are temporarily paused.
The sensor is giving inconsistent or rapidly changing readings, so the system has paused chemistry adjustments to avoid incorrect dosing.
- Note whether unstable readings coincide with specific equipment turning on or off.
- Turn off all circulation pumps and test the sensor in a separate cup of pool or spa water away from the equipment pad.
- If the sensor reads erratically even out of the water, inspect its wiring for damage, corrosion, or loose connections.
- Sensors that have been in service for several years may be reaching the end of their life.
Super Chlorination Active
Status: 🟢
Summary: Super chlorination mode is active and elevated sanitizer levels are being maintained.
Your system is running in super chlorination mode, which intentionally holds a higher-than-normal sanitizer level. This is typically used to clear up water quality issues or after a period of heavy use. There is nothing for you to do at this time – the system will return to normal operation when the super chlorination cycle is complete.
Waiting For Probe Stabilization
Status: 🟡
Summary: The system is waiting for chemistry readings to stabilize before making dosing decisions.
The system is waiting for your water readings to settle before deciding whether to add any chemicals. This happens after a dose is added or when the system first starts up. There is nothing for you to do at this time – this is normal and expected behavior.
Water Not Filtering
Status: ⚪️
Summary: Chemistry automation is paused because the water is not currently being filtered.
The system has paused because water isn’t currently moving through the filter. Chemistry automation will resume automatically once filtering starts.
- Check that your circulation pump is turned on and running.
- If the pump is on a schedule, verify the schedule is set correctly and that Away Mode is not active.
- If the pump appears to be on but water still isn’t moving, check for any error messages on your pump or controller.
- Once filtering is confirmed to be running, chemistry automation will resume on its own.
Water Sensor Has Not Sampled the Water
Status: 🔴
Summary: The sensor has not been able to sample the water.
The sensor hasn’t been able to take a water reading yet, so the system doesn’t have enough information to make dosing decisions.
- Confirm the sensor is powered on.
- Confirm the sensor is physically located in the water flow path and that water is actively flowing past it.
- If the issue persists, check the sensor’s wiring and connections for any visible damage or loose connections.